The Federal Trade Commission (FTC) has announced it is issuing over $126 million in refunds to nearly 1 million Fortnite players in the United States. These refunds come as part of a settlement with Epic Games after the company was accused of charging players for unwanted in-game purchases and locking accounts that disputed charges.
Why Is the FTC Issuing Refunds?
According to the FTC, Epic Games violated consumer protection laws by allowing unauthorized charges, particularly from children, and penalizing users who attempted to reverse these transactions. The settlement prohibits Epic from locking users out of accounts for disputing charges and requires them to obtain clear consent before processing purchases.
Who Is Eligible for a Refund?
You may qualify for a refund if:
- You were charged in-game currency (V-Bucks) for unwanted items between January 2017 and September 2022.
- Your child made unauthorized purchases between January 2017 and November 2018.
- Your account was locked after you complained to your credit card company about wrongful charges.
You must be at least 18 years old to complete the claim form. Minors must have a parent or guardian submit the claim on their behalf.
How to Apply for a Refund
To apply, visit fortniterefund.com/file-a-claim. You will need either your Epic Account ID or the claim number you received via email. If you didn’t receive an email, you can still retrieve your Epic ID by logging into your account and following the instructions on the site.
Deadline and Payment Info
The deadline to submit a claim is July 9, 2025. If your claim is approved:
- Refunds can be received via check or PayPal.
- Checks must be cashed within 90 days.
- PayPal payments must be accepted within 30 days.
Additional payments may be sent in 2026 once all claims are reviewed and validated.
Important Reminders
- The FTC will never ask you to pay to file a claim or receive your refund.
- Be wary of scams—only use the official website and contact channels.
Need Help?
For questions or assistance with your claim, call the refund administrator at 1-833-915-0880 or email admin@fortniterefund.com.
This refund program is a rare opportunity for affected players to reclaim lost funds and is part of a broader effort to protect consumers in the gaming space.
